Refund Policy

Our 14-day guarantee

If you are unhappy with a paid RealityScore™ subscription for any reason, contact us within 14 days of a charge and we will refund that billing period in full — no questions asked. This applies to your first charge and to any renewal charge.

This voluntary guarantee is in addition to, and does not limit, any refund or cancellation rights you already have under applicable law or under Paddle’s Buyer Terms.

How to request a refund

• Email support@realityscore.tech within 14 days of the charge.
• Send it from, or tell us, the email address on your account so we can locate the payment.
• You don’t need to give a reason. A one-line request is enough.

We aim to acknowledge every refund request within 2 business days.

How refunds are processed

Payments and refunds are handled by Paddle.com, our payment processor and Merchant of Record. Approved refunds are returned to your original payment method via Paddle. Depending on your bank or card issuer, the refund typically appears within 5–10 business days after it is issued.

Paddle also handles billing questions, receipts, and invoices, and may contact you to confirm details of a refund.

Cancelling your subscription

You can cancel at any time from your account or by contacting us. Cancellation stops future renewals; your access continues through the end of the period you have already paid for, and you are not charged again. Cancelling on its own does not trigger a refund of the current period — if you want the current period refunded, make a refund request as described above (within 14 days).

Free plan

The free tier is provided at no cost and involves no charge, so there is nothing to refund.

Chargebacks

If something looks wrong with a charge, please email us first — our 14-day, no-questions-asked refund is faster than a bank dispute, and we’re happy to help. We reserve the right to decline service to accounts with fraudulent or abusive chargeback activity.